Shipping & Returns
By placing an order through the website you confirm that:
You are older than 18 years of age, legally capable and authorised to enter into a contract.
You accept all the terms of trading set out in this document.
All pictures, illustrations and descriptions are for illustrative purposes only, and show or represent the product described as accurately as possible. However, where product illustrations are unavailable or unsuitable, we reserve the right to substitute an alternative product of a similar or better quality. The information is provided only as a guide. Full technical information is available for all products purchased upon request. All goods conform to manufacturers quality standards.
Prices and Payment.
All prices shown on our website exclude vat and delivery. The total price shown at checkout is the price you will be charged. When paying for your goods by credit card, your card details are encrypted for total security.
Deliveries will by way of carrier, details of large consignments will be advised separately, to ensure off-loading at delivery point is trouble free. Most goods are stock items and will be despatched the next day, however, we will notify you by email if the delivery of goods will be more than 5 working days. Our delivery service operates between 0730am to 1800pm Monday to Friday. For special deliveries it is your responsibility to confirm requirements. An extra delivery charge may be applicable. All goods must be checked on arrival, the goods must agree with the delivery and order documentation. All goods must be signed for, title and risk of the goods shall pass to you upon delivery and receipt by our carrier of a signed delivery note.
Faulty Goods - in the unlikely event that the goods are in any way faulty, you must contact us within 48 hours, so we can resolve the issue, and maintain customer satisfaction. Having informed us in writing or by email within 48 hours of your dissatisfaction, we will issue a returns note, and arrange for collection, it is your responsibility to ensure the goods are available for collection, and are returned within 14 days. It is your responsibility to advise us in writing or email if you require replacement goods, or a refund. A refund for returned faulty goods will be made within 14 days after inspection of the goods. Replacement goods will be sent immediately after inspection of the returned goods.
If for any reason you wish to return goods that are not faulty, you may do this at any time up to 14 days after receipt of the goods. Goods must be returned undamaged and in re-saleable condition in their original packaging. Any such returned goods are returned at your own cost and risk. A refund for returned un-damaged goods, less original delivery costs, will be made within 14 days after inspection of the goods.
If you require alternative goods, it is your responsibility to advise us on your requirements.
This returns policy does not apply to the returning of unwanted goods that have been specially produced in design, colour or bespoke in any way, a separate contract applies in this case. Bespoke Cut Tube will only be refunded at full metre value, ie 1.4 metres will be refunded at 1.0 metres. Bespoke Cut Tube of less than 1.0 metre will not be refunded.
If you have any questions please do not hesitate to contact us.